Customer Care

In TRALLERO INTERNATIONAL we are focused on creating customer satisfaction and it is our compromise is to offer effective solutions that exceed our customer’s expectations.

Our processes at TRALLERO INTERNATIONAL are developed towards client’s need. We do reach this high level with the following commitments:

• Introduce at all levels within the organization a culture oriented to client, and in this way we will know the needs and interact with the customer.

• Accomplish quality control reports to make every interaction with the customer an opportunity to improve and find solutions for high standards on customer care.

• “Secure or Guarantee” that our employees are trained and motivated, we do accomplished by continued performance and value of their good achievement on customer satisfaction.

• Make known the customer care policy and keep it updated according to the needs.

The Management.

QUALITY SERVICE

Our goal is to provide outstanding service and can be achieved by customer satisfaction. We do use quality control reports to make every interaction with the customer an opportunity to improve and find solutions for high standards on customer care. We are proud to raise satisfaction level with our customers by listening to find effective solutions.

Since year 2000 TRALLERO INTERNATIONAL has achieved the ISO 9001. That assures that our company fulfil with the quality standards as per the world’s largest quality management ISO 9001. We are also proud to achieve the FIDI FAIM certificate since year 2003. FIDI FAIM CERTIFICATE that guarantee a unique quality standard for customer moving abroad.

As an associate for the UTS Unigroup Worldwide we are audited periodically to guarantee that you receive the best possible service from our company and throughout the entire organization.

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